Terms & Conditions

Last updated 30 September 2026

These terms apply when you book house help through urbansafai.com (“UrbanSafai”, “we”, “us”). By confirming a booking you agree to them.

1. Verification of our didis

• We do not run a police verification or criminal background check, and we do not guarantee one.
• “ID-checked” anywhere on this site means this basic KYC and nothing more. It is not a character certificate or a guarantee of conduct.
• Where your society requires it, she is registered with the society's security desk at the gate. That registration is the society's process, not a verification by us.
• If you want a police verification, please don't book, or arrange your own check before the visit. Her name (and photo, where available) is shown on your booking once it is confirmed.

2. The service

• A didi comes to your flat for the hours you book (1 to 4 hours) to do regular housework: sweeping and mopping, washing utensils, dusting, wiping the kitchen and cleaning bathroom surfaces, folding clothes and making beds.
• Not included: cooking, childcare or care of the elderly or sick, work at heights or on ladders, moving heavy furniture, and areas outside your flat.
• Please keep cleaning supplies (broom, mop, bucket, cleaning liquids) ready. She brings her gloves.
• We serve only the societies listed on the booking page.

3. Prices and payment

• House help is ₹149 per hour. Your first hour on your first booking is ₹99. Offers such as the Diwali deep clean (4 hours, ₹549) apply only on the dates shown.
• You pay the booked hours in advance by UPI. Your slot is held for 5 minutes; if payment isn't made in that time, the slot is released. Tap “I've paid” after paying and we confirm once we see the payment.
• If she stays longer at your request, extra time is charged at ₹149 per hour and paid by UPI after the job.
• Pay only to the UPI ID shown on your booking page. We never ask for cash, card details or OTPs.

4. Cancellations and refunds

• Cancellation is free up to 2 hours before the start time, or within 10 minutes of booking. Cancel from your booking page or by WhatsApp.
• Later cancellations are not refunded.
• If we have to cancel, or can't send anyone, you get a full refund. Refunds go to the UPI account you paid from within 24 hours.
• If she arrives on time and can't get in, or no one is home, the visit counts as used. WhatsApp us and we'll try to sort it out.

5. Your responsibilities

• Give correct address details and be reachable on the phone number you booked with.
• Keep cash, jewellery and other valuables locked away. An adult should be at home during the visit, or you should arrange access.
• Treat her with respect. We may cancel bookings and block accounts in cases of abuse or harassment.
• Don't hire a didi introduced by UrbanSafai directly for regular work outside UrbanSafai while she works with us.

6. Damage, loss and complaints

• Tell us on WhatsApp within 24 hours of the visit about any damage, loss or complaint.
• We will look into every complaint and cooperate with you and the police if needed. To the extent the law allows, our liability for any booking is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

7. Your information

We collect your mobile number, name, society, tower and flat to take and run your bookings, and share your name and flat with the didi assigned to you. We don't sell your data. Ask us on WhatsApp to see or delete it.

8. Changes and law

We may update these terms; the version on this page when you book applies to that booking. These terms are governed by the laws of India, and courts in Mohali, Punjab have jurisdiction.

Contact

WhatsApp us with any question about these terms. Back to home